Digital innovation and the cloud are changing how companies engage their customers in every interaction, particularly how they deliver information as well as products and services. Many organizations seeking to build a better customer experience are increasingly focusing on elevating the human experience, and cloud technology often plays an essential role. This session elaborates on how to drive customer experience with seamless payments and innovations in financial technology.

• The future of customer-centric innovation in the payment industry
• Why is CX a key battleground in a digital-first financial services landscape?
• How have customer expectations changed?
• How can you create tangible value through next-level CX?
• Is hyper-personalization the next step in CX?
• What does a seamless customer journey look like in 2022 and beyond?

Technology, and cloud more specifically, is becoming ubiquitous and is increasingly becoming an essential lever for how any organization operates as it offloads commodity capabilities to cloud providers. Cloud is not merely a binary technological modus operandi. Rather, it has evolved significantly over the years from Cloud 1.0, to the emergence of Cloud 3.0 today which provides multi-faceted benefits. While the cloud allows for externally-facing competitive advantages, it also helps strengthen the organization internally, making it more resilient, more agile, and easier to transform. This opening discussion will share the view of the cloud journey and why CEOs must take the lead going forward.

Cloud technologies are central to the digital acceleration. And cloud is a fundamental enabler of successful transformation. But cloud adoption alone is insufficient to motivate significant gains in revenue and profitability. The ability to integrate functions and processes, and to enable intelligence and interoperability, is a key determinant in fully exploiting the potential value of cloud.

With the right approach, migration to cloud can be measured and manageable, while involving minimal transformation work. A cloud solution enables organizations to use an existing data system and to migrate on premise applications and virtual systems one at a time, when you are ready. This keynote session will guide you through the cloud and show you how to innovate and thrive by using the cloud.

Born in the cloud companies have typically been disrupters, innovating in their industries and contributing towards the cloud adoption landscape in India. For them, cloud has been a force multiplier, letting them innovate and scale quickly. Companies that are born in the cloud are at an advantage as compared to traditional players as they don’t deal with application modernization and data centralization. But there is a still a greater risk of having all their eggs in the off-premise basket, vendor lock in, and the cost. Hear from the industry leaders who have adopted this model and understand how cloud paved the way to develop a profitable business strategy while maintaining quality & safety.